Thank you for bringing this matter to our attention. We have created a ticket regarding your complaint and it is now under review by our management team. Your concerns are important to us, and we are committed to addressing them as quickly and efficiently as possible.

​
 

We will keep you updated on the progress of your complaint and aim to provide you with a resolution within our stated timeframe. Please feel free to contact us at any time if you have any further questions or need additional information. We appreciate your patience and understanding as we work to resolve this issue.