Cancellations and Rescheduling Policy

Last Updated: December 10, 2025

Same-Day Cancellations (Within 24 Hours)

Any cancellation or rescheduling request made within 24 hours of the scheduled service will result in a full service charge.

24–48 Hours in Advance

Cancellations or rescheduling requests made 24–48 hours in advance will incur a 50% charge.

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72+ Hours in Advance

Requests submitted three or more days in advance incur no charge.

Failure to Provide Access

If the customer does not open the door or provide access to the property within 30 minutes of the cleaner's arrival, the cleaner may leave for their next appointment, and the full service charge will apply.

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Emergency Waiver for Loyal Customers

We understand that emergencies happen — whether health-related or family-related. For our loyal customers, we will waive the cancellation or rescheduling fee in the case of a verified emergency. Your well-being and trust are important to us, and we appreciate your loyalty.