Service Limitation

Last Updated: December 10, 2025

Please note the following limitations regarding our cleaning services. Your satisfaction and safety are our top priorities, and we look forward to serving you within the scope of our capabilities. If you have questions about a specific situation, contact us before booking.

Furniture and Appliances Movement

We do not move heavy furniture and appliances.

Laundry Services

Our services do not include laundry or ironing.

Blinds and Window Treatments

We dust blinds but do not wash them.

Dishwashing

Washing dishes is not included in our services. We can load your dishes into the dishwasher, but hand dishwashing is available at an extra cost — only by request.

Windows and Walls

We do not wash windows or walls taller than a standard doorway, as these are not covered by our insurance. Additionally, exterior window cleaning is not offered (only human height).

Cleaning Outside of Home

We do not clean windows, walls, doors, etc. outside of the home.

Mold Removal

We do not remove mold.

Carpet Cleaning

Standard service does not include washing carpets. This is available as a separate service with its own pricing.

Personal and Workplace Items

We do not organize, nor do we move computers or personal items left at workplaces. Available only by request.

Outdoor Cleaning

Yard cleaning and grill cleaning are not included.

Electronics

We only dust TV screens and do not perform wet cleaning. Only by request.

Pet Waste

Cleaning of cat trays and removal of feces incurs an additional fee.

Plumbing Issues

Sewer cleaning is not provided and should be handled by a qualified plumber.

Garbage Removal

We do not take the trash with us. We can move trash from indoor bins to your outdoor garbage bin, but we do not haul it away.

Lighting

Rooms without sufficient lighting will not be cleaned.