General Liability Disclaimer

Liability, Damages, and Complaints

By booking services, customers agree that 24 25 CLEANERS is not responsible for any injury, damage, loss, or accident connected to our work. The customer bears all responsibility.

This includes:

• Injuries or accidents to anyone on-site, including pets.
• Damage to property, fixtures, appliances, furniture, or household infrastructure.
• Damage or reactions caused by cleaning products, tools, or customer-supplied equipment.
• Accidents related to construction, renovation, or unstable/loose items.

The company provides no compensation unless legally required. If insurance denies coverage, the customer remains responsible for all costs.

Satisfaction Policy

Customers may submit complaints through the official form within a 24-hour window. The company may, at its sole discretion, return to address missed areas at no charge. This does not apply to time-limited cleanings, minimum-hour bookings, or tasks not included in the original booking.

For full details, see our 24-Hour Satisfaction Policy.